Domestic shipping costs

Shipping method	Info	Cost	Delivery time
	Deutsche Post Germany-wide shipping with Deutsche Post. Delivery to packing stations is also possible	€2.95*	1-3 business days
	Package shipping via DHL Fast and reliable. Easy delivery to post offices, packing stations, to your workplace or directly to your home. The choice of logistics company for parcel shipping is optimized according to address type.	€6.95*	1-3 business days
	Package shipping via UPS Fast, problem-free and reliable. Preferred for delivery to company addresses or institutional facilities. The choice of logistics company for parcel shipping is optimized according to address type.	€6.95*	1-3 business days

International shipping costs

Shipping method	Info	Cost	Delivery time
	Postal delivery within European Union with track and trace Please note that delivery times may vary depending on the delivery country.	€7.95*	5-15 business days
	Parcel shipping within European Union Please note that delivery times may vary depending on the country of delivery.	€14.95*	3-7 business days
	Worldwide mail delivery  with tracking Please note that delivery times may vary depending on the country of delivery.	€7.95*	7-21 business days

Information on the delivery time
Unless another period is specified in the item description, the goods will be delivered in Germany within 1 - 3 days after the order confirmation (if advance payment has been agreed, after the date of your payment instruction ).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you.
In this case, the delivery time is determined by the item you have ordered with the longest delivery time.

Delivery times for international shipping vary depending on the shipping country. You can find an overview on the Deutsche Post website: International letter transit times

Payment methods

Payment method	Info	Dispatch release
	Payment via PayPal Pay with the accounts or credit cards stored with PayPal. Alternatively, SEPA direct debit and credit card are available via PayPal, too.	immediately
	Payment in advance/bank transfer As soon as we receive your bank transfer, we will release your order for dispatch. (Show account details)	1-2 business days
	Invoice Orders on account are only possible for companies or institutional bodies and only with manual approval. If you have any questions about Order on account, please contact our customer service.	1-2 business days

Banking information

We will accept your order by sending you a declaration of acceptance in a separate email within two days, in which we will give you our bank details.
If you select the advance payment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

For domestic payments (Germany) and EU:
Account holder: heroms GmbH
IBAN: DE63 6114 0071 0910 2625 00
BIC: COBADEFFXXX
Commerzbank AG
Purpose: Order or invoice number

For payments from abroad (worldwide), as well as domestic (Germany) and EU:
Account holder: heroms GmbH
IBAN: DE84 1101 0101 5378 6099 87
BIC: SOBKDEB2XXX
Solaris Bank
Purpose: Order or invoice number

Customer Service

Customer satisfaction is our top priority. Our competent and customer-friendly customer service is therefore happy to assist you in all matters:
Do you have a question about our products?
Did something unexpectedly go wrong with your order?
Or would you like to send us a special request of your order?

Then please send us an e-mail with your request or use our contact form .